Complaint Handling Procedure

Complaint Handling Procedure

Our commitment to you

Touchstone Underwriting is committed to providing the highest standard of service. We welcome any comments on the service we provide – in the form of both compliments and complaints. Should you need to complain, we will do everything possible to ensure your complaint is dealt with quickly and fairly and take steps to ensure the services you receive going forward meets your expectations.

Need Help?

If a dispute does arise, please refer to our complaints procedure document for details of who to contact.